RELATIONSHIP MARKETING SOFTWARE
This complete CRM module originally designed in 1996 by Duane Marino and developed by Venture Software, was the very first windows based customer retention module available to car dealerships in the world. It is still the most comprehensive, easy to use and effective of it's kind. It set the gold standard imitated but not duplicated by subsequent CRM products, often at prices many, many times greater.
It easily communicates with most DMS systems, downloading all pertinent details of the transaction, vehicle information and customer profile at delivery. It then sets up all owner follow-up contacts for your cash, finance and lease customers, the timing and content of which you can easily customize, by mail, phone or email. You can cue up reminders, birthdays, anniversaries, next call dates, track referrals, send single or on mass letters and emails and make detailed notes that archive into customer history. It re-assigns orphans, tracks all important customer retention statistics, shuts down follow-up once a trade cycle is completed, and much more.
A similar windows program is available for unsold showroom traffic that will automate your follow-up and tracking until the be-back either comes back, buys or dies.
Password security and differing levels of access authority make it ideal for call centres, multiple sales person stations, or single users.
Please call for a presentation and pricing.
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The BEST Telephone and Advertising
Sales Management System Available
AUDIO CD'S
Please stop imagining yourself driving to work everyday
totally pumped up, focused and rejuvenated because you fed your
mind with Duane's CD's!
Sales Series Success Collection
This 3 CD collection has over 2 hours of outstanding tips,
reminders and motivational ideas that are perfect for listening
to on the way to work or during sales meetings. Over 30 Tracks of
dynamic and practical money making strategies and closes. Please
ask us about our volume discounts when purchasing more than one
set!
Special Internet Pricing:
Built To Sell For: $340.00
Internet price discount: -$45.00
Priced To Sell For: $295.00 per set
(+ taxes and shipping)
These kits are also offered at Duane's workshops.
SALES PERSON SUCCESS KIT
Duane doesn't expect you to understand how these tools - when
used daily - virtually guarantees more success and more fun on a
consistent basis!
1 Year Supply of Professional Monthly Planners
 A
fun and effective way to stay focused. Set your goals and then
this planner will help you manage your business and personal
activities, effectively use your time each day, assist with the
easy tracking of your selling results and even close off your
month with a customized personal review!
Performance Software
This easy to use data base will track all your traffic,
calculate and graph your current & benchmark closing ratios,
project volume & income averages, as well as maintain your
Master List for all your phone and mail follow-up!
Showroom Traffic Logs
Enter all your showroom and phone traffic on one easy to use
log!
These blue traffic pads allow for the tracking of 350 buyers
and prospects!
Showroom Coach Counseling Sheets
These unique green sheets are the ONLY piece of paper you need
to develop and record customer profiles, work deals, get
commitments and use for be-back follow-up. They cover everything
from basic trade info to purchase habit discovery, switch
vehicle suggestions, decision makers and urgency. You won’t want
to work or desk your next deal without it!
Telephone Coach Prompt Sheet
When the phone rings you’ll be searching for your pink sheet.
Helpful tips and reminders that the pro’s use every time - there
for you on every in-coming sales call. Control gaining
questions, call back reminders, phone number & name prompts and
call back strategies are itemized!
Pre-Appraisal Questions
Over 2 dozen questions to improve the appraisal process,
re-value the trade & equity position in the customer's mind,
understand their dominant buying motives and select newer
vehicles from stock!
Productive Cards
A bright orange card which adheres to your computer or desk
asking you to stay focused all day!
Personal Marketing Templates
Sample mailers that the pro's use to build their repeat,
referral and be-back business!
Sweet Sheet
A totally non-confrontational two-sided worksheet which moves
the sale from 'quoting to committing' in a few friendly steps!
Productivity List
Looking for something to do when traffic is slow? Pull out this
checklist of over 50 practical ideas to help you build a skill,
sell something or improve your attitude!
Get Ready Assignment
A 'Guided Discovery' workbook which when completed by the
student prompts the review of your current New Vehicle Warranty,
Used Vehicle Policies, Vehicle Technology, Truck Terminology,
Walk-Around Product Knowledge, Used Vehicle Presentations and
Appraisal Guidelines!
Prospecting Power
10 usable and unique ways to generate immediate additional sales
are outlined clearly. Pick the ones that fit your personality,
put aside only one hour a month, and we promise at least 2
additional sales!
Leveraging Your Owners Through Follow-up
A unique 45 day call guide is scripted which will give you hot
referrals at least 35% of the time. In addition, complete guides
to enhance all your owner follow-up calls are written out for
you to use!
Closing System & Sales Process Coaching Cards
A mini pocket size card with actual closes and sales techniques
for quick reference!
The 10 Minute Sales Tune-up
Duane's easy to read 20 page handbook on selling success!
Leasing Presentation Booklet
Rather than leaving your customer to get cold while you appraise
their trade and work the deal, hand them an easy to understand
leasing presentation which the customer reads during their
longest 10 minutes of the sale!
Special Package Price for all of the
above products in the Sales Person Success Kit:
Built To Sell For: $340.00
Internet price discount: -$45.00
Priced To Sell For: $295.00 per set
(+ taxes and shipping)
These kits are also offered at Duane's workshops.
BUSINESS MANAGER SUCCESS KIT
Don't feel, hear and see yourself reducing your average time
per turn over and increasing your income...unless of course you
picture yourself using this kit!
Presentation Binder
A selling procedure which guarantees 100% product presentation
100% of the time would be an F&I Manager's 'Dream Come
 True'...well here it is! Example Legal Waivers, Credit
Application Processes, Benefits of Dealer Plan, Credit Life,
Disability Insurance, Extended Service Agreements, Chemical
Insurance Protections, Accessories and Documentation Fees are
here for you in an easy to use presentation. Simply add your
supplier's specific product information and you are ready to
take a turn over!
Performance Software
This easy to use data base will track your turn overs, calculate
and graph your current and benchmark penetration and income
averages, as well as maintain your Master List for all your
phone and mail follow-up!
PowerPoint Presentation
A screen saver that scrolls suggestively through your primary
products while your buyer follows along!
Performance Tips and Ideas
Simple booklet has dozens and dozens of powerful income
producing ideas gleaned from top F&I professionals who are also
concerned about increasing customer satisfaction!
Business Office Sales Process Cards
A reference card that outlines your selling procedures and
documentation flow!
Productive Cards
A bright orange card which adheres to your computer or desk
asking you to stay focused all day!
Quick Qualifier
Your top 7 qualifying questions that will help you build rapport
and sell more product listed on a reminder card!
Extended Service Agreement and Improved Turn-Over Suggestion
Articles
Great comments and suggestions to help you sell more warranties
and improve your turn-over procedures!
Special Package Price for all of the
above products in the Business Manager Success Kit:
Built To Sell For: $340.00
Internet price discount: -$45.00
Priced To Sell For: $295.00 per set
(+ taxes and shipping)
These kits are also offered at Duane's workshops.
HOW TO SELL CARS ON THE INTERNET
Learn to use the best practices gathered from North America's top performing internet sales departments to improve your sales and gross profits on your internet leads today!
Complete Internet Sales Process Manual
- how to get more than your fair share of internet sales
- a precise and clear internet sales process
- what the internet shopper and buyer wants
- urgency and the internet shopper
- goals of the internet specialist
- dozens of ways to increase internet closing ratios
- evaluating your current internet sales process
- essentials of your lead management system
- response best practices for email inquiries and quote requests
- dozens of email response templates and urgency builders
- how to protect your leads in the showroom
- when and how to quote price
- how to increase face-to-face appointments
- creating a unique internet buying process in your marketplace
- generating more leads using pre-approvals, prospecting, your web site, inventory selection, internet specials and emails
Special Internet Pricing:
Built To Sell For: $995.00
Internet price discount: -$100.00
Priced To Sell For: $895.00
(+ taxes and shipping)
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