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Sales Process Training
Business Manager School
Sales Manager Development
Trade Cycle Management
Sales Person Recruiting Job Fairs
Telephone Training Seminar
Closing Clinics
Service Advisor Training
On-Site Training
"Your skill as a trainer and sales person literally runs circles around every other trainer I have seen. Some of the stores in our Performance Group are spending 4 times what we are for you for a system that is not even yielding results, and is actually starting to cost some of those Sales Managers their job. To have you teach, train and then work our customers on the phones and in our showroom for and in front of our team builds the ultimate credibility. You make every other trainer I have seen from the USA and Canada look silly. I have to say, being in the car business nearly 20 years, you have the most effective, well presented and thoughtfully put together materials available. Installing your outbound phone procedures to get our tea m booking "An Appointment A Day" is starting to really take hold, with a 15% increase in traffic and a 20% increase in our closing ratios. Awesome stuff!"
Parry Lagler, General Sales Manager, Harmony Honda, Kelowna BC
Sales Process Training
"A great program for our new hires...and even after over 10 years in the business, I decided to attend and couldn't believe I learned so much and had so much fun!"
Bill Williams, Sales Manager, Bennett Chevrolet-Cadillac, Cambrige ON
"As the top sales person here I can tell you this was the best training our dealership has ever had. And I love how you sold some units when you were here."
Ross Dilahunt, Professional Sales Person, Dave Arbogast Pontiac-Buick-GMC-Suzuki-Yamaha, Troy OHIO
"My guys love it when you come to our store for more training!"
John Eivindson, General Sales Manager, Wheaton Pontiac, Nanaimo BC
"Your class changed my sales and you changed my life. I can't say enough."
Pino Auletta, Sales Manager, Lockwood Chrysler-Jeep-Dodge, Oakville ON
"Hi Duane it was great meeting you and sharing the secrets of living and selling well. I recommend your training to anyone in any selling capacity anywhere. The Principles are timeless."
Isaac Saragossi, Sales Professional, Grand Touring Aston Martin-Jaguar-Land Rover-Bentley, Toronto ON
"Your training has helped make this an outstanding year!"
Jim Pelk Jr., Sales Manager, Alberni Chrysler Dodge Jeep, Port Alberni, BC
"Your one day class taught me so much that I am using, and now these 3 days have completely blown me away."
Christine Shaddock, Professional Sales Person, Hallmark Toyota, Orangeville ON
"To find out what drives me to be a force in sales was priceless. You were a 12/10! Absolutely the best I've been to by far! Totally blows away the other trainers I've seen!"
Scott Smith, Professional Sales Person, Ontario Motor Sales, Oshawa ON
"The best program available for any new hire."
Ryan Yeo, Sales Manager, Brian Finch Pontiac-Buick-GMC, London ON
"Hi Duane, just a quick note to say thank you again for a super 3 days. Before attending I was ready to leave the business. I learned so much and came back to the dealership energized. Yesterday, I had my first hat trick and I have to say that I owe it to the confidence and knowledge I developed from your course. Again, thank you very much."
Maureen VanGerven, Professional Sales Person, Gary Cooper Chevrolet, Elora ON
"On a scale from 1-10, a 15. Every minute, 3 days straight was informative and fun. And got me to a 9 car average in my first 90 days."
Barbara Augustine, Professional Sales Person, Barry Cullen Chevrolet-Cadillac, Guelph ON
"Great in the training room, great with customers, great ont the phone!"
Jim Rose, Sales Manager, Erin Dodge Chrysler, Mississauga ON
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Business Manager School
"Instantly turned me into a $1200 per car Business Manager. I never deviate from this process, ever."
Chris Hogue, Professional Business Manager, Muskoka Chyrsler Dodge Jeep, Muskoka ON
"Totally awesome approach to F&I that I owe my $1000+ average to, and really changed how I looked at everything in and out of the car business."
Brad Stewart, Professional Business Manager, Courtesy Ford-Lincoln, London ON
"Completely improved my profits, process and customer satisfaction. It gives me a way to go in every situation!"
Thomas Mak, Profesional Sales Person, Sisley for Honda, Richmond Hill ON
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Sales Manager Development
"Great class, great information, will make me a better Manager."
Patrick McQuillen, Sales Manager, Gillespie Pontiac Buick GMC, Welland
"Your sales training years ago made me a top sales person, and now this will turn me into a great Manager. Thanks Duane!"
Jeremy Wickman, Sales Manager, Parkway Toyota, Hamilton ON
"Straight forward approaches that work."
Paul Ke, Sales Manager, Queenston Chevrolet, Hamilton ON
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Trade Cycle Management
"For almost 10 years I have used Duane's process and have been through the class numerous times. It is absolutely a mind boggling joke that every dealership on the contintent is not on this process yet. It works like crazy and no matter what the market conditions or programs are, I consistently average 65% renewal day in and day out! Thanks Brother!"
Chris Blanchard, Trade Cycle Manager, Ontario Motor Sales, Oshawa ON
"I attended this class so that I could show an unwavering commitment and really get things going long term. Great course."
Drew Foss, Dealer Principal, Hogan Chevrolet, Scarborough ON
"The most thorough and dynamic lease renewal process available. A must have for our front end operations."
Gord Nimeck, Dealer Principal, Raceway Chrysler-Dodge-Jeep, Rexdale ON
"Your Trade Cycle Management course really opened my eyes about how to renew our lease portfolio. The visuals were excellent."
Michael Baillie, General Sales Manager, Avenue Infiniti-Nissan, Toronto ON
The motivation I received and ways to think more clearly were most beneficial. Powerful."
Krista Wagner, Professional Sales Person, Pfaff Audi Porsche, Newmarket ON
"I normally hate role playing but it was very helpful. You were excellent and easy to follow, concise and to the point. Never a moment wasted."
Ian Berg, Account Rep, Enterprse Leasing, Toronto ON
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Sales Person Recruiting Job Fairs
"Absolutely the best way to find, build, retain and create successful sales people! Our results have been astounding."
Mary Nurse, Dealer Principal, Nurse Chevrolet, Whitby ON
"Fantastic formula for finding and keeping greating people. Over a year later and the new hires are still doing great! Can't wait to do another one."
Rick Grainger, General Sales Manager, Kennedy Ford, Oakville ON
"Why would anyone even consider conventional hiring practices after this. One year later our top hire from our last Job Fair is at 17 cars a month and he told us it was your professional hiring process and training that made him want to work for us. Phew!"
Pino Auletta, Sales Manager, Lockwood Chrysler-Jeep-Dodge, Oakville ON
"The most cost and time effective way to hire and train new sales people."
Paul Mifsud, General Manager, Jerome Taylor Pontiac Buick GMC, Windsor ON
"Great program...wish I would have thought of it myself."
Scott Swanberg, General Sales Manager, Victoria Hyundai, Victoria BC
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Telephone Training Seminar
"Great workshop Duane. Thanks for the hard work on the phone ups...the sales call you handled for the new FX45 with the $10,000 deposit and full gross deal - all taken over the phone -more than paid for the training! Impressive!"
Simon Clarke, Sales Manager, Windsor Infiniti-Nissan, Windsor ON
"Having a lot of experience with other trainers, your approach is the most honest, usable and believable!"
Danny Brackett, Sales Manager, Wilson Niblett Chevrolet Corvette, Richmond Hill ON
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Service Advisor Training
"Your course helped me on a personal and professional level. A 1/010. Truly great. Every minute was pure knowledge and totally interesting."
Bill Brown, Professional Service Advisor, Kingston Dodge Chrysler-Dodge-Jeep, Kingston ON
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On-Site Training
"Absolutely awesome stuff. Crazy results taking our phone calls including closing a sale over the phone from a buyer in Calgary on a brand new Honda Fit...right down to getting the deposit! What a great way to show our staff not just what to do but how to do it! Thanks Duane."
Harold Mark, Sales Manager, Parkway Honda, Toronto ON
"Your training when I was brand new in sales was awesome and I am delighted to get my people through it now that I am a sales manager."
Scott Gozzard, Sales Manager, Windsor Saturn-SAAB-Hummer, Windsor ON
"We go back to 1992...very workable and real world approaches."
Manse Binkley, Dealer Principal, Harmony Honda, Kelowna BC
"Very effective real world skills for my staff. Thank you and look forward to getting you back."
Darryl Budd, Budd's BMW Mini Motorette, Oakville ON
"I and my company believe in training and development, and screen our trainers closely. Great job Duane."
Richard Wilson, Dealer Principal, Westgate Honda, London ON
"I can't believe how incredible Mr Duane Marino's training courses are. He just left our dealership for the 4th time and the training keeps getting better and better. Duane has taught my staff and I different techniques and procedures, on how to make the "PURCHASE CONSULATATION" a smooth one. I have booked him again for May and will continue to do so every 2 months. It is well worth it. Just a word of advice dont look at his training as an expense, look at it as an investment."
Raymond M Bernardo, Sales Manager, Ontario Chrysler, Toronto ON
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Closing Clinics
"We go back to 1992 and out of respect for Duane we attend every two years. If only more sales people would use what he teaches they too could learn to be in the top 3%! Totally awesome stuff and it just keeps getting better."
Marty Muis and Billy Zich, Sales Professionals, Queenston Chevrolet, Hamilton ON
"Hi Duane, I hope this e-mail will get to you. All of us here in Ottawa are still talking about your course - so it is good news! All the best in the new year to you! Absolutely awesome stuff!"
Gilbert Charbonneau, Professional Sales Person, Surgenor Pontiac-Buick-GMC, Ottawa ON
"33 years selling cars and I am totally shocked about how much I learned today."
Gary Dionne, Professional Sales Person, Cliff Mills Pontiac, Oshawa ON
"What a great day...so much value. I'm glad I came and got to see what all our sales people get to experience."
Chris Bretton, Dealer Principal, Bretton's KIA, Burlington ON
"Your energy and instruction was excellent! Thanks for the assistance in focusing your positive energy, just like 3 1/2 years ago, only better!"
Joe 'Cool' Kuell, Professional Sales Person, Myers Chevrolet, Ottawa ON
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